By law, we must fix urgent problems in council-owned homes which could affect the tenant’s health, safety or security within a certain period. We will pay compensation for damage which is our fault or our contractors’ fault. Some work to …
Some people with hoarding tendencies can gather an excessive number of items in their home and store them in a chaotic manner. Making Space supports people with clearing and organising which increases their well-being and makes their home safer. World’s …
An emergency is any defect that is an immediate danger to your safety, security, health or something that may lead to serious damage to the property. Log in to theResident Portalto report a non-emergency repair online. If you are intemporary …
If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Telling any employee of the Council’s housing team if they visit you at home, or are on your …
Happier customers are more likely to use your services again. Managing process, with a further 34% wasting two days each week. Just managing process, with a further 34% wasting two days each week.
By having a cleverly designed roof installed, …
For example, its rules might say you can’t get a grant if your savings are over a certain limit. Although your local authority can have its own rules, there are certain things that it must or must not do when …